Privacy Policy

Last updated October 1, 2026

Information you provide

When you contact us or book, we collect the information you provide, including your name, email, phone number, event date, venue address, event type, guest count and messages. We use it to answer questions, arrange events, manage reservations and provide support.

Payments

Stripe processes payments. With your consent, Stripe securely saves your payment method so the remaining balance can be charged on the scheduled date; we do not store full card numbers. We use payment status, invoice details, amounts and transaction references to administer deposits, balances and refunds. Please do not send card numbers through email or event notes.

Website activity and cookies

Our hosting and website platform may collect your IP address, browser and device information, pages visited, timestamps and referring links. We may use analytics services, such as Google Analytics, which use cookies or similar identifiers to measure visits and how the site is used. Signing in to the booking portal uses a necessary session cookie or browser storage. We use website activity to understand inquiries and operate and improve the site. You can restrict cookies in your browser; some features may be affected.

Google Analytics

We use Google Analytics to measure visits and how the site is used, such as pages viewed, inquiries sent, bookings started and deposits paid (by booking reference and amount). Google Analytics uses cookies on this site (named _ga) to recognize a returning browser. We don’t send it your name, email, phone number, address or anything you type into a form, we remove private links and personal details from page addresses before they’re sent, and we don’t use it for advertising: Google signals, ad personalization and advertising consent are turned off.

When you first visit, a short notice lets you accept or reject analytics cookies. Closing the notice with × isn’t a choice: it only hides the notice for that browser tab and leaves analytics as it was. For visitors our hosting provider locates in the United States, analytics is on until you reject it. Everywhere else, and whenever your location can’t be determined, analytics stays off unless you accept. If your browser sends a Global Privacy Control signal, analytics stays off, even if you accepted earlier on that browser. Your choice is saved in your browser’s storage and applied before analytics loads on later visits; it doesn’t carry over to other browsers or devices, or survive clearing your browser data.

Rejecting stops Google Analytics from collecting anything further from this browser and deletes its cookies from this site. It doesn’t delete information already sent; Google Analytics keeps that under our data retention settings. You can change your choice at any time in “Cookie settings” at the bottom of every page or here. Essential cookies and browser storage needed for the site to work, such as signing in and remembering your cookie choice, are always on.

Service providers and disclosures

We use providers for website hosting, booking and contact management, email delivery and payments, including Lovable (website hosting, email delivery and Lovable Cloud, which stores customer accounts, booking records and payment status and provides portal sign-in), Cloudflare (spam protection on our contact form), analytics providers and Stripe (payments). These providers process information needed to deliver those services. We may also disclose information when required by law or to resolve disputes, prevent fraud or protect people and our services.

Communications

We use email for booking confirmations, invoices, payment reminders, event changes and support. Providing a phone number does not enroll you in automated promotional texts. If you contact us by phone or text, we may respond about your request. Automated SMS enrollment is not currently offered. Marketing email is sent only if you opt in, and you can opt out at any time.

Retention and your choices

We retain information as needed to manage inquiries and events, maintain business and transaction records, resolve disputes and meet applicable obligations. Email bookings@immersekc.com to request access, correction or deletion. We may verify your request and retain records needed for legal or business obligations.

Security and children

No website or email system can guarantee complete security. Provide only the details needed for your event. This site and its booking forms are intended for adult event organizers, not children. Contact us if a child has submitted personal information so we can review and remove it as appropriate.

Updates

We may update this policy as our services change. The date above identifies the current version. Contact us with privacy questions using the email below.

Immerse KC is a hosted event experience brand operated by KlicPoint Media Solutions LLC. Contact bookings@immersekc.com.