Booking Terms & Policies

Last updated October 2, 2026 · Version 2026-10-03.1

These terms describe event rentals from Immerse KC, operated by KlicPoint Media Solutions LLC.

Your event and reservation

Your booking is for the products, quantities, date, start time and duration shown before payment and saved with your booking. Available dates and start times are shown on the booking calendar. Each product is either staffed or drop-off, as shown on its product page and again before payment. Staffed products include an on-site attendant, equipment, setup and teardown. Drop-off products include equipment, delivery, setup and pickup, and no attendant stays during the rental. The booked duration is your event or rental time; setup, delivery, teardown and pickup happen outside that time. A selected date or inquiry alone is not a confirmed reservation. Review your booking confirmation for the agreed event date, venue, package and payment details. Times are Central Time.

Packages and payments

The price of each product, package and add-on is shown on the current pricing page and again before payment. Some dates may be priced differently (for example weekends or holidays); the price for your date is shown before you pay. Your booking confirmation records the exact amounts you accepted.

Promo codes and add-ons. Promo codes, when offered, are subject to their stated limits (an expiry date, a number of uses, or a specific email address), apply to the booking total, and have no cash value. Add-ons are priced once per booking. Stripe can’t process a charge under $0.50, so if a deposit or balance would be smaller, the full amount is collected at booking.

The deposit for your booked products is shown before payment and is due at booking; some products are paid in full at booking. Any remaining balance, and when it is charged (for example a set number of days before the event, or after booking), are also shown before payment and saved with your booking.

Automatic balance payment. When you pay your deposit online, you are asked to give separate, explicit consent for Immerse KC to save your payment method with our payment processor, Stripe, and to charge the remaining balance automatically at the date and time shown before you pay. The exact amount, date and time are shown before you pay and in your confirmation. You may pay the balance earlier from your booking portal; the balance is then not charged again. You may update your saved payment method in the portal at any time before the charge. If the automatic charge fails or needs your authentication, we will contact you by email with a secure link to complete payment. A record of the terms version and consent you accepted is kept with your booking. Bookings made before this version was published are governed by the terms shown at the time of booking.

We send invoices and booking communications by email; provide an address you monitor. Contact us before the deadline if you have a payment question.

Standard service-area travel is included. Custom durations and out-of-area events require an approved quote before payment. Bookings inside a product’s minimum notice period require owner approval and may require full payment.

Booking requests and bookings we set up for you

Outdoor, covered or undecided venues are booked as a request unless every product in the booking is marked as suitable for outdoor use without review. We hold the date while we review the venue, and nothing is charged. If we approve it, you’ll receive a link to pay the deposit within the time stated in the email; if the request is declined or the link expires, the date is released and nothing is charged.

We may also set up a booking for you, for example for short notice, a custom schedule or a travel quote. It isn’t confirmed until you accept these terms and pay through the link we send.

Taxes. Prices exclude any sales, use, amusement, or admissions taxes that may apply. If a taxing authority determines that tax is due on a booking, Customer agrees to pay it, and it may be added to the remaining balance or invoiced afterward.

Changes and cancellation

Exceptions are at the owner's discretion. Email bookings@immersekc.com or submit a request from your booking portal for cancellation or date changes. A requested replacement date is not reserved until confirmed.

Outdoor weather

Outdoor, covered or undecided venues need review before payment unless every product in the booking is marked as suitable for outdoor use without review. Plan an indoor backup where feasible. If weather requires a date change, one free weather-related move is available, including within seven days, subject to availability.

If we cannot fulfill your booking

We refund all payments if Immerse KC cannot provide the booked experience.

Staffed products

Immerse KC provides a hosted, staffed experience. An Immerse KC attendant is present for the entire booked time and sets up, operates, and tears down all equipment. Customers and guests participate under the attendant's direction but do not take possession of, move, or operate the equipment without the attendant, and staffed equipment is never left with the customer.

Drop-off products

Immerse KC delivers and sets up the equipment before the booked start time and picks it up after the booked end time, within the times shown on its product page; no Immerse KC attendant stays during the rental. From delivery until pickup, Customer is responsible for the equipment: keeping it secure and protected from weather, theft and misuse; using it safely and only as intended, following any instructions and posted rules provided; supervising guests, including children; and not moving it from where it was set up, taking it apart, or removing it from the venue. Customer is also responsible for the venue: securing any permission needed from the venue owner, providing a safe, suitable space, making sure Immerse KC can access the venue at the scheduled delivery and pickup times, and any event insurance the venue requires. Report any damage, malfunction or injury to Immerse KC right away and stop using affected equipment.

Drop-off charges. When a booking includes drop-off products, Customer separately authorizes Immerse KC at checkout to charge the payment method saved at booking for documented damage, loss, theft or excess cleaning of drop-off equipment during the rental period. If the equipment isn't accessible at the scheduled pickup time, a return-trip fee as shown at booking may be charged. Items that can't be recovered within 3 business days are charged at replacement value. Before any of these charges, Immerse KC emails Customer an itemized notice with photos, and the charge is made no sooner than 3 business days after that notice so Customer can respond. Each item's charge is at most its replacement value, shown before payment, plus reasonable repair or cleaning costs. Normal wear is never charged. If the payment method can't be charged, Immerse KC sends an invoice, due within 7 days.

Drop-off indemnity. Customer is responsible for supervising guests and following the posted rules. To the extent permitted by law, Customer agrees to indemnify and hold harmless Immerse KC (KlicPoint Media Solutions LLC) from claims arising from Customer's or guests' misuse of drop-off equipment or from breaking the safety rules. Nothing in these terms waives liability that cannot legally be waived. Customer is responsible for any event insurance the venue requires.

Venue and guests

Provide accurate venue and event details and coordinate access and setup requirements with us, including any space, power and access requirements listed for your products (such as doorway width, carry distance or no stairs), which you confirm at checkout. Where a product lists guest rules, you acknowledge them at checkout and agree to share them with your guests. Review our setup information and service area. For staffed products, follow the on-site attendant's instructions. Images on this website are illustrative; actual setups may vary.

Contact and privacy

Booking questions, invoices and changes are handled through bookings@immersekc.com. Automated SMS enrollment is not currently offered. Read our privacy policy for information about the data used to manage your event.

Immerse KC is a hosted event experience brand operated by KlicPoint Media Solutions LLC. Contact bookings@immersekc.com.