Choose your experience and playing time.

Payment: The deposit shown before payment reserves your date (some products are paid in full). Any remaining balance is charged automatically to your saved payment method on the date and time shown before payment and saved with your booking, unless you pay it earlier. Bookings inside a product's minimum notice period require approval and may require full payment.

Cancellation: 30 days or more before: full refund. 8–29 days before: the deposit is retained, with one transfer to an available date within six months. Within seven days: payments are nonrefundable. Bookings made within seven days of the event are nonrefundable once paid. Exceptions are at the owner’s discretion.

Weather: Outdoor, covered or undecided venues need review before payment unless every product in the booking is marked as suitable for outdoor use without review. Plan an indoor backup where feasible. If weather requires a change of date, one weather-related move is free, even within seven days, subject to availability.

Taxes: Prices exclude any sales, use, amusement, or admissions taxes that may apply. If a taxing authority determines that tax is due on a booking, Customer agrees to pay it, and it may be added to the remaining balance or invoiced afterward.

Staffed products: Immerse KC provides a hosted, staffed experience. An Immerse KC attendant is present for the entire booked time and sets up, operates, and tears down all equipment. Customers and guests participate under the attendant's direction but do not take possession of, move, or operate the equipment without the attendant, and staffed equipment is never left with the customer.

Drop-off products: Immerse KC delivers and sets up the equipment before the booked start time and picks it up after the booked end time, within the times shown on its product page; no Immerse KC attendant stays during the rental. From delivery until pickup, Customer is responsible for the equipment: keeping it secure and protected from weather, theft and misuse; using it safely and only as intended, following any instructions and posted rules provided; supervising guests, including children; and not moving it from where it was set up, taking it apart, or removing it from the venue. Customer is also responsible for the venue: securing any permission needed from the venue owner, providing a safe, suitable space, making sure Immerse KC can access the venue at the scheduled delivery and pickup times, and any event insurance the venue requires. Report any damage, malfunction or injury to Immerse KC right away and stop using affected equipment.

Drop-off charges: When a booking includes drop-off products, Customer separately authorizes Immerse KC at checkout to charge the payment method saved at booking for documented damage, loss, theft or excess cleaning of drop-off equipment during the rental period. If the equipment isn't accessible at the scheduled pickup time, a return-trip fee as shown at booking may be charged. Items that can't be recovered within 3 business days are charged at replacement value. Before any of these charges, Immerse KC emails Customer an itemized notice with photos, and the charge is made no sooner than 3 business days after that notice so Customer can respond. Each item's charge is at most its replacement value, shown before payment, plus reasonable repair or cleaning costs. Normal wear is never charged. If the payment method can't be charged, Immerse KC sends an invoice, due within 7 days.

Drop-off indemnity: Customer is responsible for supervising guests and following the posted rules. To the extent permitted by law, Customer agrees to indemnify and hold harmless Immerse KC (KlicPoint Media Solutions LLC) from claims arising from Customer's or guests' misuse of drop-off equipment or from breaking the safety rules. Nothing in these terms waives liability that cannot legally be waived. Customer is responsible for any event insurance the venue requires.

If we can’t make it: all payments are refunded.